Guiding Star

Our bespoke bag charms are compatible only with our Lacylou bags. Our bags are designed with unique locking mechanisms that are designed to fit our charms. To attach your chosen bag charms you simply push, twist to the right and lock into place and style as desired.

To remove and switch up your charms, carefully push down and rotate to the left to release.

SPLIT THE COST INTO THREE

Spread the cost of the purchase into 3 interest-free instalments, automatically charged from your card every 30 days.

ENJOY NOW, PAY LATER

Want to shop today and enjoy what you've ordered right away? Pay up to 30 days later. There are no fees, late charges or interest.

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

We recommend storing your bag, straps and charms in the dust bag provided and in individual bags.

To clean your bag we recommend using a leather cleaning product and lint free cloth.

To clean your charms and straps we recommend using a metal polish product and lint free cloth.

Zone 1 - United Kingdom
Standard (3-5 business days)
Express (1-3 business days)

Zone 2 - Europe A
Standard (4-7 business days)

Zone 3 - Europe B
Standard (4-7 business days)

Zone 4 - North America
Standard (5-10 business days)

Zone 5 - South America
Standard (5-10 business days)

Zone 6 - Oceania
Standard (5-10 business days)

Zone 7 - Middle East
Standard (5-10 business days)

Zone 8 - Asia
Standard (5-10 business days)

Zone 9 - Rest of the World
Standard (5-10 business days)

Please visit our Shipping Policy for more information.

We hope you are pleased with your order, but if not and you would like to return you purchase please get in touch with us and we will be more than happy to process an exchange or return.

Goods must be received back to us within 30 days of receiving, in a saleable condition with:

• All original packaging

We recommend either sending the goods back via signed for delivery or obtaining a certificate of purchase. On receipt of the returned goods in a saleable condition we will issue a full refund.

• To arrange a return/exchange please print our RETURNS FORM, complete all fields and include in your return.

For returns from the USA, we offer a charged returns service with UPS (for £20/$27) including collection from you. Please contact us for more details.

If your goods are faulty, please get in touch with us as soon as possible.

If you are not satisfied with your order please do get in touch with us and we will be more than happy to help resolve any issues.